Refund policy

Return Shipment Window

Items that are NOT eligible for a return will be clearly labeled in the product description of the items for sale. Otherwise, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase. Online store purchases may be returned and must be requested within 14 days of purchase. All returned items must be received within 21 days of shipment. Items received after 21 days cannot be returned. Since most items sold at uniquepetites.com are one-of-a-kind, we do not accept exchanges.

Requesting a Return Online

1. Send us an email with your order number at sales@uniquepetites.com and the reason for your return.

2. You will receive a confirmation email with an RMA number, shipping instructions. Uniquepetites.com will not cover costs for return labels. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return. 

Returns Processing Time

Once your email has been received, a confirmation email will be sent to start the returns process. After your return is accepted by uniquepetites.com, please allow up to five (5) business days to complete the authorization process.